Ramli John

PLG Mythbusters: Debunking 3 Common Myths About User Onboarding

A Lesson by Ramli John (Managing Director, ProductLed)

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About this Lesson

User onboarding - some consider it as a quick product tour, a popup, along with a few emails aimed at new users.

Others view it as just teaching new users how to use a product.

Many believe it’s not required at all, and users should be free to explore the product themselves.

That’s the problem with this term. It has vague and varying definitions – even to people in the same company. How are you supposed to have great user onboarding if your team isn't on the same page about it?

In this talk, I’m going to debunk three common myths about user onboarding.

In the end, I’ll share with you our definition of user onboarding at ProductLed. My goal is to help give you a clearer understanding of what user onboarding is and what it isn't.

January 26, 2021, 08:00 AM

08:00 AM - 08:20 AM

About The Experts

Ramli John

Ramli John

Managing Director, ProductLed

Ramli John helps product-led companies optimize their user onboarding experiences and convert more trial users into life long customers. He is also a co-host of the Product-Led Podcast.