Yuval Karmi Tom Ronen

Monday.com shares secrets to success & how to stay tight with product

A Lesson by Yuval Karmi and Tom Ronen

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About this Lesson

Sounds simple, right? But, it requires deep effort to align systems and processes. Celebrate success with R&D hackathons. That’s just one piece of the puzzle. Every single support ticket is tagged. Customer NPS comments are tagged, positive and negative for full transparency. Other secrets include:

  • Share every product release -- successes and failures
  • All developers interact with users in the Facebook community
  • Everyone sees easy-to-understand visual dashboards.
  • Watch the conversation with Tom Ronen, head of customer success at Monday.com and Yuval Karmi, CEO at Simpo to uncover those secrets.

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Simpo is giving away Bose headphones!

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January 26, 2021, 08:00 AM

08:00 AM - 09:00 AM

About The Experts

Yuval Karmi

Yuval Karmi

CEO, Simpo

Founder & CEO of Simpo, a platform that makes SaaS users successful from trial to renewal, at scale. A product guy at heart, Yuval loves to build with a passionate team behind him, solving important business problems.


Tom Ronen

Tom Ronen

Head of High Touch Customer Success, Monday.com

Tom Ronen is the Head of High Touch Customer Success at monday.com.