Tom Ronen Yuval Karmi shares secrets to success & how to stay tight with product

A Lesson by Yuval Karmi and Tom Ronen

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About this Lesson

Sounds simple, right? But, it requires deep effort to align systems and processes. Celebrate success with R&D hackathons. That’s just one piece of the puzzle. Every single support ticket is tagged. Customer NPS comments are tagged, positive and negative for full transparency. Other secrets include:

  • Share every product release -- successes and failures
  • All developers interact with users in the Facebook community
  • Everyone sees easy-to-understand visual dashboards.
  • Watch the conversation with Tom Ronen, head of customer success at and Yuval Karmi, CEO at Simpo to uncover those secrets.

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Simpo is giving away Bose headphones!


January 26, 2021, 08:00 AM

08:00 AM - 09:00 AM

About The Experts

Yuval Karmi

Yuval Karmi

CEO, Simpo

Founder & CEO of Simpo, a platform that makes SaaS users successful from trial to renewal, at scale. A product guy at heart, Yuval loves to build with a passionate team behind him, solving important business problems.

Tom Ronen

Tom Ronen

Head of High Touch Customer Success,

Tom Ronen is the Head of High Touch Customer Success at