About this Lesson
If you're working on getting customer #1, if you're running at scale, and in between, it's important to think about retention, and how to measure the metrics that matter.
In this lesson, you'll learn:
- What retention really means and how to define it
- The essential retention metrics you should be measuring (it's not the same for everyone)
- How to build a retention chart
- How different factors impact retention, and how to spot issues
- 5 key ways you can improve retention