Retention strategies for a rapidly-changing business landscape
A Lesson by Connie Yuan (Product Manager, Heap)
About this Lesson
As COVID forced companies to lower their expectations for new business, product-led companies in all industries have had to direct extra energy into retaining existing customers. Join Heap PM Connie Yuan as she walks through some retention strategies that are particularly appropriate to periods of rapid change, and share stories of Heap customers who have effectively navigated this new landscape.