About this Lesson
"The high-touch/low-touch/tech-touch customer success model is antiquated. In 2020, there are many strategies that allow product-led companies to offer the same CS experience that was previously reserved for the highest value enterprise accounts.
As a self-serve, product-led B2B product, the Hugo team have implemented a handful of strategies that allow us to activate, retain and grow our customers without a single customer success manager in the house.
We'll share our playbook for scaling customer success through the lens of product-led growth."