How to Personalize your Customer Onboarding to Reduce Churn
A Lesson by Nicole Wojno Smith (Chief Marketing Officer, UserIQ)
About this Lesson
Did you know one of the top two reasons for churn is “failure to successfully onboard the customer?” Onboarding customers to your product or web-app is more than simply getting them started. In this session, I’ll share 3 of my best tips and tricks for personalizing the customer onboarding experience to ensure your customers are finding the value they expect in a way that fits their needs.